Set up these online alerts and stay informed about your credit insurance

Published on 16/02/2022

With ongoing digitalisation, credit insurers are increasingly communicating with its customers online. In this article, we provide an overview of notifications, messages and alerts in your online customer portal that relate to your credit insurance. In the online customer portal, you can set up how you want the credit insurer to keep you informed. Often this is by mail, online or both.

Online credit insurance alerts

The most important notifications relate to coverage policies on your customers. These notifications indicate when action is needed, for example to maintain existing coverage. Our advice is to receive these notifications by mail.

Not all insurers currently have the same number of options, but mostly the following categories are involved:

Coverage on accounts receivable

If you select this category, you will get a list of all debtor and credit limit related notifications. Note that when it is required that you perform an action, you actually perform it. If not, you run the risk of losing a limit. For example, Atradius also indicates the possibility of new cover here.

Policies

Here you will get a list of all policy- and bill-related alerts.

Claims

Here you will get a list of all submitted claims and related alerts.

Declarations

If you select this category, you will get a list of all alerts related to claim reminders.

Other

Selecting this category will give you a list of posts, news and publications.

More information

If you would like to receive more information on this or need tailored advice, contact the specialists at Xolv.

Want to know more? Get in touch.